10% OFF + Free Shipping Use - Code: NEW10

FAQs

How are the shipping costs calculated?

Shipping costs are calculated based on the shipping method (air, sea or land) and the product weight / volume. Different shipping companies have different rates so it is best to research and compare which is the cheapest and most economical. For more details on how shipping costs are calculated, please contact us directly.

What is buyer protection?
Buyer protection is a series of guarantees that allow buyers to
trust our website.
You are protected if:
● The item you ordered is not in the range of
the seller.
● The item you received was not as described.
● The item that you were assured to be genuine was a fake.

What are the delivery times for your products?
It usually takes us 48-72 hours to process your order and then 7-14 working days for delivery.

Important: Since we currently have a very high order volume, delivery can take up to 15 working days. We apologize for the inconvenience you



shipping around the world?
Yes, absolutely, we deliver worldwide

Where do we ship your product from?
Our offices are in the United Kingdom. Our international warehouses are located in Hong Kong, Singapore and the USA.

Do you offer product tracking information?
Yes, wait 2 working days after placing your order and ask us by email at

info@solebalance-shop.com

NEW EU (IOSS) IMPORT LAW*

What is the IOSS for?

The IOSS allows suppliers and electronic interfaces selling imported goods to buyers in the EU to collect, declare and pay the VAT to the tax authorities, instead of making the buyer pay the VAT at the moment the goods are imported into the EU as it was previously the case (for products over 22 EUR).

The Import One-Stop Shop (IOSS) is the electronic portal businesses can use from 1 July 2021 to comply with their VAT e-commerce obligations on distance sales of imported goods.

According to the VAT rules applicable up until 1 July 2021, no import VAT has to be paid for commercial goods of a value up to EUR 22.

The new VAT e-commerce rules will abolish this provision as of 1 July 2021. Thus, from 1 July 2021, all commercial goods imported into the EU from a third country or third territory will be subject to VAT irrespective of their value.


I haven't received my order yet. Why does it take so long?
We apologize for the delay. Sometimes international shipping may take a little longer than expected due to customs clearance. You can always track your order and see where it is. However, if you feel that you need help tracking your package or would like to know more about your shipment, please contact us by email at

info@solebalance-shop.com